Return Policy
Returns / Exchange Policy
If you have received the correct order and are unsatisfied with the fit of them item, we’re happy to accommodate this request within 14 days of receiving. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, you will be refunded within 5 – 7 business days through the method of payment the item was originally purchased.
We currently do accept exchanges. You will have to go through the return process and explain which size you would like instead of the one received. Customer will incur the shipping costs back as well.
To return an item, please email yourpettyfriend@gmail.com and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request
If my items are damaged, defective or incorrect:
If you have received a damaged, defective, or incorrect item please email yourpettyfriend@gmail.com and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request and most importantly
- A photograph demonstrating the quality of the print or the damaged area of the item
The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.
Cancel Order Policy
Unfortunately, since all of our orders are custom, we cannot accept cancellations once the order is complete.
